Refund & Payments Policy

Operated by Skyen Systems Pty Ltd

Effective Date: 11 September 2026Last Updated: 11 September 2026

1. Introduction

This Refund & Payments Policy governs all payments, subscriptions and paid features on Make My Lesson, operated by Skyen Systems Pty Ltd (ACN 701 564 730). It forms part of our Terms of Service.

It applies across our website, the Apple App Store, Google Play, and institutional plans.

Billing contact:

2. Who you are buying from

  • Subscriptions purchased on makemylesson.ai are sold by Skyen Systems Pty Ltd and processed by Stripe Payments Australia Pty Ltd.
  • Subscriptions purchased inside our iOS or Android apps are sold through the Apple App Store or Google Play, under their terms.

Charges from our website appear on your statement as SKYEN* MAKEMYLESSON. Skyen Systems does not receive or store your full card number.

3. Plans and pricing

Make My Lesson is available on the following plans, at the price shown at checkout:

  • Free — 5 credits on signup, no payment method required
  • Monthly — $9.99 USD, 30 credits
  • 3 Months — $27.00 USD, 90 credits
  • 6 Months — $50.00 USD, 180 credits
  • Annual — $90.00 USD, 360 credits

All prices are in US dollars. Your card issuer may convert to your local currency and apply its own conversion fee; the USD amount shown at the time you subscribe is the amount charged. Applicable taxes, where required, are added at checkout.

4. How credits work

  • 1 credit = 1 stage generation. A full 4-stage teaching pack costs 4 credits.
  • Credits are deducted only after a successful generation and save.
  • Manual editing is always free and consumes no credits.
  • Refinements with Ayla consume no credits.
  • Regeneration counts as a new generation and consumes a credit.
  • Credits are pooled for your plan period, not released monthly. You may use them at any time within the period. Credits do not carry over — any unused credits expire when the period ends.

5. Auto-renewal

Paid plans renew automatically at the end of each billing cycle, at the then-current price, unless you cancel before the renewal date. You consent to this recurring charge when you subscribe.

For plans with a term longer than one month, we will email you a reminder at least seven days before each renewal, stating the renewal date, the amount and how to cancel. We will give you reasonable advance notice by email before any price increase takes effect for your next renewal.

6. Cancelling

You can cancel at any time from your account page. Cancellation stops future billing. Your plan and remaining credits stay available until the end of the period you have already paid for.

To cancel a subscription bought in the app, use your Apple or Google account settings — we cannot cancel platform subscriptions on your behalf.

7. Refunds — website purchases

Every account receives 5 free credits on signup so you can evaluate the platform before paying. Because of that, once a billing period has begun the fee for that period is not refundable.

Where circumstances warrant it, we may offer a partial refund or an account credit at our discretion. Contact support@makemylesson.ai and we will consider your situation.

This policy does not limit your rights under the Australian Consumer Law. If our service is not supplied with due care and skill, or is not as described, you may be entitled to a remedy under that law regardless of anything in this policy.

8. Refunds — App Store and Google Play purchases

Refunds for subscriptions bought inside our apps are governed by Apple's and Google's policies. We do not control those decisions or timelines, and requests must be made directly to the platform. By purchasing through those platforms you agree to their refund terms.

9. School and department plans

We offer plans for teaching teams. Each teacher receives an individual account with their own credits; shared logins are not permitted. Plans are quoted on enquiry — email hello@makemylesson.ai.

Institutional plans include a 14-day money-back guarantee from the date of purchase. After 14 days, plans are non-refundable for the remainder of the term. Institutional purchases may also be governed by a separate written agreement, which prevails over this policy where they conflict.

10. Failed payments

If a payment fails at renewal we will attempt to notify you and may retry the charge. If payment is not collected, your account moves to the Free plan. Your saved lesson packs are retained.

11. Accounts and age

Make My Lesson is intended for teachers and institutions. It is not designed for children. Any purchase is the responsibility of the account holder.

12. Billing disputes

Contact support@makemylesson.ai with your account email, transaction details, the platform used and a description of the issue. We aim to resolve billing queries within 14 business days; timelines may vary where a third-party platform is involved. For App Store and Google Play purchases, final authority rests with the platform.

Repeated or fraudulent refund claims may result in account restrictions.

13. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the date it was last updated. Where a change materially affects your subscription we will give you reasonable notice by email.

14. Contact

Skyen Systems Pty Ltd (ACN 701 564 730), Unit 18, 285–287 Derrimut Rd, Hoppers Crossing VIC 3029, Australia.