1. How to delete your account
You can request deletion of your Make My Lesson account and the personal information associated with it at any time, in either of these ways:
- In the app or website — go to Account Settings → Delete Account, and confirm
- By email — send a request from the email address on your account to support@makemylesson.ai with the subject line "Delete my account"
We may ask you to verify your identity before processing an email request, to protect against someone else deleting your account without your permission.
2. What is deleted
When your account is deleted, the following are permanently removed within 30 days:
- Your name, email address and password
- Your teaching profile and saved preferences
- Your generation history, favourites and saved teaching packs
- Your Ayla refinement history
- Your credit balance and usage history
3. What is retained, and why
We are required by Australian tax and corporate law to keep certain records even after account deletion. We retain only what the law requires:
| Retained | Reason | Period |
|---|---|---|
| Billing and transaction records | Australian tax and accounting law | 7 years |
| Consent records for a web subscription | Evidence in the event of a payment dispute | 7 years |
| Records needed to investigate a reported breach of our Acceptable Use Policy | Security and legal protection | Until the matter is resolved, then deleted |
These retained records are kept securely, used only for the stated purpose, and are not used to re-identify you for any other purpose.
4. Subscriptions are not automatically cancelled
Deleting your account does not cancel an active subscription. Cancel separately, before or after deleting your account:
- Web subscription — cancel from your account page, or email support@makemylesson.ai
- App Store subscription — cancel in your Apple ID account settings under Subscriptions
- Google Play subscription— cancel in the Google Play app under Payments & subscriptions
If you delete your account with an active subscription still running, we will not be able to provide you the service you continue to be billed for. Cancel the subscription first, or at the same time as your deletion request.
5. Institutional and school accounts
If your account was created as part of a school or department plan, your school or department administrator may also be able to remove your seat. Deleting your personal account does not delete records the institution is separately required to keep under its own agreement with us.
6. Confirmation
We will email you to confirm once your account and associated personal information have been deleted.
7. Questions
Skyen Systems Pty Ltd · ACN 701 564 730
Unit 18, 285–287 Derrimut Rd, Hoppers Crossing VIC 3029, Australia
See also our Privacy Policy and Acceptable Use Policy.